At ELGA Jewelry , we are committed to delivering your precious jewelry with the utmost care and efficiency. Here's everything you need to know about our shipping policy
If shopping outside of the U.S/ Canada. please visit our Global Shipping and Returns page for more information.
US & CANADA SHIPPING
In order to keep all our jewelry pricing as transparent as possible, we separate out the costs of secure shipping from our product price. We offer two secure shipping options via Fedex, standard and overnight expedited.
We ship to all 50 states & Washington, DC we also ship all Over Canada. Unfortunately, we do not ship to U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO addresses.
The shipping methods offered during checkout may differ based on your specific shipping address and the items selected.
Please note, we require a signature upon delivery.
Please note that all orders over 10,000 CAD can only be shipped via FedEx overnight.*
Standard Secure FedEx
Shipping Charges:- Free
Order Delivered-5 to 7 business days*
Order Placed:- Any time
Secure Express Overnight FedEx
Shipping Charges: 55$ CAD
Order Delivered: 3 to 5 business days*
Order Placed:
After 2 pm ET, Monday through Wednesday, 3-5 business days*
Between Thursday 2 pm ET and Friday 2 pm ET, 3-5 business days*
Between Friday 2 pm ET and Monday 2 pm ET, 4-5 business days*
ELGA Jewelry Returns, Exchanges, and Resizing Policy
At ELGA Jewels, with locations in Canada, we are committed to ensuring your complete satisfaction with your jewelry purchase. Here's our policy for returns, exchanges, and resizing:
Returns and Refunds:
You can returned fine jewelry, engagement rings, or wedding bands within 30 days of delivery for a refund to the original payment method or as a gift card. To be eligible for a refund, the item must be in its original condition and packaging, accompanied by all original documentation.
All returns and exchanges must be authorized by The Elga Jewelry. We will only accept returns that are verified.
All items must be returned to us from the same country to which they were delivered.
Jewelry sets must be returned together, unworn and in their original packaging. We are unable to accept returns of individual items within the set.
Loose stones must arrive in their original condition and must not have been previously set.
Note :- Cut For You The ELGA Jewelry created diamonds cant be returned if they are a Round Brilliant, Oval, Emerald, Pear, Radiant, Cushion, Marquise, Trillion, Asscher, Princess, or Elongated Cushion less than 5ct.
Engagement Rings cannot be engraved, resized or altered in any way, if they are this will be deemed nonrefundable. Made to order sizes are eligible for returns as normal.
Travel Pouch - if a full order is returned then the jewelry pouch must also be returned or its retail value will be deducted from any refund.
RETURN RULES
We reserve the right to reject any returns that do not meet these conditions; in the case that such items are returned, we will return these items to you. Defective or faulty items should be returned inside their original packaging, where possible and within 30 days from the date of delivery.
All items returned will be refunded to your original payment method. If you wish to exchange your item you can do this via the returns portal or you can purchase another replacement item, directly on our website.
Once we receive your return, please allow 8 - 15 business days for our warehouse to process your return and then 5 - 10 business days for your bank to post the refund to your account. We’ll send you a confirmation email once our team has processed your return, so you know your refund is on the way.
Please note that certain items cannot be returned, including personalized fine jewelry like nameplates, modified or resized rings, misused jewelry altered by a third-party jeweler, "Cut for You" ELGA created diamond orders (unless it's a Round Brilliant, Oval, Emerald, Pear, Radiant, Cushion, Marquise, Trillion, Asscher, Princess, or Elongated Cushion less than 5ct), and custom-designed jewelry.
Returns & Recycling Fees:
All returns require a Return Merchandise Authorization (RMA) and a reason for return.
Our sustainability commitment extends to the recycling process for returned engagement rings, wedding bands, and made-to-order fine jewelry. We will unset the diamond(s) and melt the metal for recycling. To cover this process, a recycling fee will be deducted from each engagement ring refund, and a separate fee for wedding bands and made-to-order fine jewelry items
United States/CANADA
- Email Info@elgajewelry.com with your order information, photos, a short video, and a description of how the damage occurred. If we find that the damage is not repairable, we may not accept the item back for an evaluation.
- Pay a $50 USD deposit for shipping your item back to ELGA for evaluation. The deposit covers the cost of shipping and an evaluation by our expert jewellers to determine if the damage is warranted. This fee is refunded in full for all warrantied repairs.
- If the damage is deemed a manufacturing defect, ELGA will repair the warrantied damage or replace the item when deemed appropriate without charge. Replacements are considered a one-time courtesy.
- If damage is not deemed a manufacturing defect, ELGA will send you a repair fee quote for approval before any work is performed. If you approve, your $50 USD deposit will be applied to the repair. If you choose not to perform the repair, the deposit will be applied to cover shipping the item back to you after evaluation.
SALE Item Return Policy: Please note, items included in our Sale(s) or marked with a % off have been heavily discounted and are only eligible for returns within 14 days of delivery.
Resizing
Our Lifetime Care Package includes one complimentary resize for engagement rings and wedding bands up to one full US size up or down, by the quarter, half, or full size (1 sizes up or down by the half or full size in European and UK sizes).
If your engagement ring resize request is outside of one full size, additional steps may be required.
Infinity band styles cannot be resized and must be returned and repurchased in the correct size.
Please contact info@Elgajewelry.com to initiate the resize, return, or reset process.
